IT Support Technician (m/f/d)

  • Cape Town, South Africa
  • Work experience
  • IT
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At JUWI you have the chance to work on a real project for the future of our planet. JUWI South Africa is part of the international JUWI Group, one of the world’s leading renewable energy companies.
Our business is focused on deploying the highest quality Solar Photovoltaic and Onshore Wind energy projects. We offer Project Development (Wind & Solar), Engineering, Procurement and Construction (EPC), and Operations and Maintenance (O&M) services for the transition to greater utilisation of sustainable energy globally and are also a recognised leader in off-grid hybrid solar-wind-battery-storage energy solutions.
JUWI has successfully installed over 400 MW in South Africa and over 5,500 MW internationally. As a significant player for renewable energies, we are listed in the top 10 solar EPC contractors globally, employing more than 1,200 people worldwide.
We are looking for you as a


full time - unlimited

Your Tasks

The IT Support Technician will be responsible for monitoring, maintaining, and supporting JUWI Renewable Energies’ technology related hardware, software and connectivity needs.  This position will have line management reporting to the Business Administration Manager and functional reporting to the Chief Information Officer based at our Headquarters in Germany.
Primary Responsibilities
  • First line of technical support to all company computer users.
  • Creating support tickets for all IT issues and user requests including finding and implementation of solutions via direct action or immediate escalation.
  • Provide technical support for printers, copiers, scanners and other equipment both in the office and on site.
  • Oversee the efficiency and reliability of the company’s local servers, software and networking devices and support the IT team in Germany with the deployment and installation of the operating system and applications to desktops via Microsoft System Center Configuration Manager (SCCM).
  • Maintain company’s LAN and WAN systems including scheduling maintenance, performing troubleshooting activities and completing repairs in conjunction with IT Germany.
  • Monitor, track and maintain software application licenses in conjunction with IT Germany.
  • Maintaining and ordering equipment.
  • Maintain IT inventory register and ensure that it is kept up to date.
  • Manage user accounts and work with HR and Admin teams with regards to issuing and returning of all IT assets.
  • Offer practical support to users, teaching them how to use solutions correctly.
  • Be an active member of the IT team to ensure that the IT needs of the South African business are highlighted at a group level.
  • Maintain good relationships with suppliers.

Your Profile

Qualifications and Experience
  • Matric with accredited National Diploma or Degree in Information Technology.
  • Minimum of 3 years’ work experience in end user and application support.
  • Experience with ticketing tools and Incident Management.
  • Demonstrated experience supporting, implementing, and administering networks including Microsoft Windows Active Directory.
  • Strong analytical and problem-solving skills.
  • Highly customer focused and proactive work habits with ability to work both independently and within a team (international).
  • Excellent communication skills in English.
  • Able to exercise discretion and confidentiality with sensitive material and information.
Desirable Attributes
  • Knowledge of SCADA, VPN and network design advantageous.
  • Work toward obtaining MCSE, MCSA or similar certification.
  • Basic Cisco networking/voice skills advantageous.
  • Knowledge of M365 administration and MS Teams end user support.

Benefits of working for juwi

Joining JUWI South Africa, you can expect a hybrid work policy, market related salary, performance-based bonus and contribution to medical aid. More so, there is the opportunity to work for an ISO 9001:2015 certified matrix organisation. Experiencing people, processes, ideas and thought patterns from a global perspective. You will be joining a collaborative environment where growth is common and in fact, is encouraged.
Become part of a team that realises leading solar, wind and hybrid projects worldwide. JUWI Global has a high level of commitment and passion for its vision of 100% renewable energy.


(Not matching all the requirements, Apply!)
Even if your profile does not match the job brief 100%, perhaps you match it 80% of the way, you could possibly be the right candidate for another position within the JUWI Group.
To apply, please submit your application via our recruitment portal and ensure that you submit your application in English.
We look forward to your energy!
JUWI operates in accordance with the Protection of Personal Information Act 3 of 2013 (“POPI Act”), and by submitting your personal information to JUWI (by way of application and/or providing any other documentation as may be required during the recruitment process), you agree that JUWI may utilise and process your personal information in accordance with the POPI Act.
  • Monique Cooper
  • External Recruiting Consultant EMEA